Information about Dignity platform

Terms of use


We tried to make the most readable, relatable legal disclaimer ever: 


“We” (Dignity platform CIC / the people working for the organisation) don’t see or handle your payment card or bank details - these are handled by industry leading payment processor Stripe. They have facilities to protect your sensitive data far more securely than we would be able to offer at our early startup stage.

The only personal data of yours we look after is: your name, your email address, your skill request or offer, any details relating to the gig listing you write, and your approximate location.

We make your approximate location (accurate to roughly 200 metres) visible to your neighbours via our platform, so they can see how local they are to you. (This is optional.) 

If deemed appropriate, we may share any of these details with the charity or cause you choose to support, unless you ask us not to.

We’ll also subscribe you to our newsletter, using the email address you signed up with - just to keep you in the loop with important updates. (Unless you ask us not to.) You can always opt out of it.

To make any requests relating to how we manage your data, please email us in good time at


Though we believe the opportunities outweigh the risks, there are always risks to meeting new people. Use of our platform and services is entirely at your own risk. Although we strive to take every reasonable responsibility to minimize risks, we accept no liability for harm, loss or damage or property or persons. By using our platform or services you are agreeing to our legal indemnity in our relationship with you.


Listing on Dignity

All listings should be clear, honest and appropriate for our community – we do not want to include listings on our marketplace which could offend other members or make them feel uncomfortable. To ensure that we are valuing the time and skills of all our members, we do not accept listings that could be viewed as ‘sales leads’. We are excited by people making both social and professional connections, but we do reserve the right to remove listings that might masquerade as authentically altruistic, but we suspect have alternative agenda.


Be aware that if the service you’re offering does require insurance or a professional qualification, you’ll need to express this in your listing.  – this is really important to help us make sure we keep all our members safe.


Trust your instincts

If a person, situation or profile seems unsafe for any reason, move on. Don’t worry about seeming rude. Be clear about your boundaries and don’t be shy about stating them. You can report any behaviour you deem rude or inappropriate to us anonymously via 


Gigs with other members

We expect Dignity members to be courteous, patient and friendly throughout the giving process – in all your online and face to face interactions. Remember, everyone is doing this from the goodness of their heart. Our community is built on trust and mutual respect, so we will not accept any rude, malicious, unwholesome or discriminatory behaviour between Dignity members, either within or outside of a Dignity gig.

We expect Dignity members to keep any promises made when agreeing to a gig. This includes being on time for any meetings or appointments agreed and providing goods or services at the time, date and location that you agreed. If you are delayed or cannot keep a promise you should inform the other Dignity member straight away.

We recommend that you take appropriate measures to make sure you’re safe during the giving process – where possible, meet in a public place and don’t share any personal details (address etc) if you’re not completely comfortable doing so.

Please note that Dignity does not take any responsibility for members’ gigs. We do our very best to ensure a positive experience, but it’s up to members to make sure they’ve got relevant insurance (if required) and that they keep themselves safe during gigs.

We’ve built the marketplace so you can get on and connect and gigfund. Very occasionally, if we feel an Dignity member has behaved in a way which isn’t in line with our community values, we reserve the right to remove or edit listings, or consider suspending membership.

Policies for our community members

Creating a community where all members can enjoy a safe and rewarding Dignity experience requires trust. Being responsible and respectful to others are the building blocks that form our marketplace integrity.

We're passionate about connecting people ready to volunteer with people who need odd jobs done. As Dignity continues to grow it's important that the community follows guidelines that reflect our values and standards of behaviour. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency, so that everyone has an enjoyable experience.

Staying safe

We strongly recommend keeping all communications on Dignity platform so that in the event that you need to report a problem, we will be best equipped to help.

We can only currently verify member identities through their bank account, so we encourage members to use Dignity with common sense and responsibility at all times.

How can I report a problem?

If you've had a bad experience with another member or need some advice feel free to drop us a note at


 Unacceptable behaviours

Community is at the heart of what we do at Dignity. Courtesy, mutual respect and seeing things from another person's perspective is essential. We do not tolerate the following negative behaviours, any of which will result in your content being removed and/or your account being suspended:

  • Hatred or violence

  •  Discrimination

  •  Harassment

  • Illegal behaviours

  • Trolling


Unsupported practices

Here at Dignity, we're committed to bringing communities together however this requires your support and cooperation. We do not support the following activities within our Dignity community, as it jeopardises the creation of a fair, transparent and trustworthy environment, which we highly value.

  •  Fraudulent Dignity reviews

  • Harvesting member information


Pricing and payments

To ensure a safe and rewarding environment for all members of the Dignity community, it's important to understand how pricing and payments work.


  • Offer prices

    • Offers placed must be totalled to the full amount per task. This is the amount of money you would normally charge for the service. Don’t under-charge just because it’s for charity! That would defeat the object of significant fundraising and undermine your valued skills.

  • Expenses

    • Right now, Dignity cannot facilitate the payments of expenses. If your skill requires extra costs; such as materials, fuel, travel or food - this must be paid for outside of Dignity platform. Dignity cannot take responsibility for the payment of expenses; you will have to rely on good old fashioned trust.

  •  Request prices

    • When deciding the price of a request, please make your best guess at the cost, or the amount you are willing to pay. If you decide the amount is different to the amount posted, or a volunteer quotes you a different price; you can always change the price on the listing.

  •  Accurate banking details

    • To ensure seamless transition of donations, we need you to sign up your paypal account. (or bank account if you don’t have Paypal) This is simply just down to our limited website not allowing us to move the donations through your profile, without first having your payment details. 

Account eligibility

We know you're eager to set up an account and get started on Dignity, but we need you to make sure you qualify for the below:

  • 18 years or older

    • All members of the Dignity community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal volunteering contract with Dignity.. Dignity reserves the right to request proof of age should this be necessary.

  • Legal working rights

    • All Dignity Doers must be legally entitled to perform the task. To maintain the highest standards in our Dignity community, we seek to avoid situations that may cause legal risks to any of our members.

Account administration

Now that you understand a little more about Dignity, we have some important information regarding accounts.

  • No account transfers

    • Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities.

  • No duplicate accounts

    • Members may only have a single, active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history, will be removed immediately.



Identity on Dignity

Dignity is committed to building a community platform that is a positive and safe environment for all. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, Dignity members are required to have a profile photo and name that accurately identifies them.

Fake/ miscellaneous photos & names are not permitted on Dignity platform. Members that do not have an accurate profile photo or name that meets Dignity standards will be asked to change their details.

Dignity profile standards

  • Name

    • Your real name as confirmed by your identification documents (passport, drivers licence etc).

  • Profile photo

    • A clear profile photo of a members face, so it’s easy recognisable by other members. This helps other users know who you are, and ultimately trust you more.