We tried our best to make the most readable, relatable legal disclaimer : )
References to “Dignity”, “we”, “us” or “our” in this policy, refers to Dignity Platform C.I.C.
Listing on Dignity
Insurance and professional qualifications
Be aware that if the service you’re offering does require insurance or a professional qualification, you’ll need to explicitly express this in your listing – this is really important to help us make sure we keep all our members safe.
Trust your instincts
The users are themselves responsible for their actions on the platform and they should estimate the reliability of other users before dealing with them.
Gigs with other members
We expect Dignity members to be courteous, patient and friendly throughout the giving process and in all your online and face to face interactions. Remember, everyone is doing this from the goodness of their heart. Our community is built on trust and mutual respect, so we will not accept any rude, malicious, unwholesome or discriminatory behaviour between Dignity members, either within or outside of a Dignity gig.
We expect Dignity members to keep any promises made when agreeing to a gig. This includes being on time for any meetings or appointments agreed and providing goods or services at the time, date and location that you agreed. If you are delayed or cannot keep a promise you should inform the other Dignity member straight away.
We recommend that you take appropriate measures to make sure you’re safe during the giving process – where possible, we strongly recommend that you meet in a public place and that when using the website you don’t share any personal details (such as phone numbers, postal or email addresses). We are currently unable to vet users, and are not responsible for, any information which is posted on the website.
Please note that Dignity does not take any responsibility for members’ gigs. We do our very best to ensure a positive experience, but it’s up to members to make sure they’ve got relevant insurance (if required) and that they keep themselves safe during gigs.
We’ve built the marketplace so you can get on, connect and fundraise. If we feel a Dignity member has behaved in a way which isn’t in line with our community values, we reserve the right to remove or edit listings, or consider suspending membership as described in further detail below.
There are always risks to meeting new people. Use of our platform and service is entirely at your own risk.
Dignity Platform C.I.C shall not be liable for any losses or damages, whether direct, indirect or consequential, whether caused by breach of contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of or in connection with the use of, or inability to use, or access to, the website, the Dignity platform and/or its content. In particular, Dignity Platform C.I.C will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.
We do not seek to exclude or limit our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or any other liability which may not be excluded by law.
The Dignity platform only enables connections between users to provide and request services. You are solely responsible for your interactions with other users and for compliance with all applicable laws and regulations. Dignity Platform C.I.C is not responsible for and does not guarantee (i) the conduct or performance of any Dignity platform user or third party, (ii) the existence, quality or safety of any user or listing on the Dignity platform, or (iii) the accuracy of any listing/user descriptions or content uploaded by Dignity platform users.
Policies for our community members
Creating a community where all members can enjoy a safe and rewarding Dignity experience requires trust. Being responsible and respectful to others are the building blocks that form our marketplace integrity.
We're passionate about connecting people ready to volunteer with people who need odd jobs done. As Dignity continues to grow it's important that the community follows guidelines that reflect our values and standards of behaviour. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency, so that everyone has an enjoyable experience.
We strongly recommend keeping all communications with users on the Dignity platform and that members do not disclose personal contact details to other users. This helps to ensure the safety of users and in the event that you need to report a problem, we will be best equipped to help.
We can only currently verify member identities through their bank account, via stripe, so we encourage members to use Dignity with common sense and responsibility at all times. We do not assume any responsibility for the confirmation of any user’s identity. References to a user being "verified" indicates that the user has completed a relevant verification or identification process and nothing else. Users should always exercise caution when considering whether to offer or accept a service or interact with other users.
How can I report a problem?
If you have any issues with another member, would like to make a complaint, provide feedback or ask any questions in relation to the site or our service, please contact us at email@example.com.
Content standards and unacceptable behaviours
Community is at the heart of what we do at Dignity. Courtesy, mutual respect and seeing things from another person's perspective is essential to the platform.
We are committed to bringing communities together, however, this requires your support and cooperation.
The content standards below apply to any and all material which you contribute to our site, and to any interactive services associated with it. You must comply with the spirit and letter of the following standards.
Contributions on the Dignity platform must:
be accurate (where they state facts).
be genuinely held (where they state opinions).
comply with applicable law in the UK and in any country from which they are posted.
Contributions on the Dignity platform must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any intellectual property of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety (including any form of trolling).
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
We do not support the following activities in our Dignity community:
fraudulent reviews on the Dignity platform; or
the harvesting of Dignity members information.
Suspension and termination
Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
Pricing and payments
To ensure a safe and rewarding environment for all members of the Dignity community, it's important to understand how pricing and payments work.
Donation to Dignity
When you create your listing, you are required to choose a percentage to be donated to Dignity platform CIC. You can choose 0, 5,10,15 or 20%. This percentage will come out of the total gig value, and directly sustains the platform.
The offer price is the price you are willing to accept in exchange for the provision of a service volunteered by you on the Dignity platform. Offers placed must be totalled to the full amount of the task in question. We recommend that the offer price charged is similar in amount to the amount you would normally charge for the service. Our view is that you should not under-charge for the service just because it’s for charity! That would defeat the object of significant fundraising and undermine your valued skills.
Right now, Dignity platform cannot facilitate the payments of expenses in connection with the provision of the services on the platform. If the service and/or skills you are volunteering involve additional costs (such as the cost of materials, fuel, travel or food),these expenses must be paid for outside of the Dignity platform, by a separate method. Any such additional expenses should be discussed and agreed between users in advance of any service being provided. Dignity cannot take responsibility for the payment of expenses; you will have to take a view on whether to rely on good old fashioned trust with the relevant user.
The request price is the price you are offering to pay for the provision of a service on the Dignity platform. When deciding the price of a request, we suggest considering the cost involved in the provision of the service and the amount that you are willing to pay for such a service.
If you decide the amount you are willing to pay is different to the amount posted by a volunteer on the platform, or a volunteer quotes you a different price to the one you are willing to pay, you can always change the price of the listing on the platform.
Accurate banking details
To ensure seamless transition of donations, we require your bank account details when you sign up to the Dignity platform. The reason we require these details from you in advance is because our website does not allow us to make donations from your profile without first having your payment details.
We know you're eager to set up an account and get started on Dignity, but we need you to make sure you qualify to use the site and platform. All users must:
Be 18 years or older
All members of the Dignity community must be 18 years old or older in order to use the platform. Dignity reserves the right to request proof of age from any user should this be necessary.
Be legally entitled to provide the services offered
All service providers on the platform must be legally entitled to perform the service they offer under applicable law.. To maintain the highest standards in our Dignity community, we seek to avoid situations that may cause legal risks to any of our members.
Now that you understand a little more about Dignity, we have some important information regarding Dignity accounts. You must establish an account to access and use certain features of the Dignity platform, such as offering or requesting a service.
You can create an account using an email address and creating a password, or through your account with certain third party social networking services, such as Facebook.
No account transfers
Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities.
You are the sole authorised user of your account. You are solely responsible for all actions taken that occur under your password or account. You are responsible for keeping your account credentials confidential and secure and may not disclose your credentials to any third party.
No duplicate accounts
Members may only have a single, active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history will be removed immediately.
Identity on Dignity
Dignity is committed to building a community platform that is a positive and safe environment for all. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, Dignity members are required to have a profile photo and name that accurately identifies them.
Fake / miscellaneous photos and names are not permitted on Dignity platform. Members that do not have an accurate profile photo or name that meets Dignity profile standards will be asked to change their details.
Dignity profile standards
Your real name as confirmed by your identification documents (passport, drivers licence etc) must be used for the purposes of your Dignity account.
A clear profile photo of a member’s face must also be used for an account, so that it’s easily recognisable by other members. This helps other users know who you are, and ultimately trust you more.
We process information about you in accordance with our privacy and cookies policy [insert link to privacy and cookies policy].